Kalinich Productions
Customer payment policies and guidelines
After acceptance of a quote, a contract appropriate to the project will be
developed and forwarded to the client for review. If the terms are acceptable,
an email response to that effect will be required. This written approval is
mandatory in order for us to begin work on the project.
The primary content of the contract will be a payment plan and tentative due
dates for the different project stages.
Down Payment A certain percentage of the project's written quote will be
requested for payment upfront. This amount may vary depending on the size of the
project.
Feedback Final Payment You will be notified via email of any change in method of payment.
Animation projects may be broken down to more payment parts during its many processes.
Kalinich Productions recommends PayPal for online payments. Here is a link to
Once the down payment is received, the project will be completed stage
by stage (e.g. image concepts, colour schemes etc.) by the agreed upon dates.
Every project requires feedback from the client on every update email submitted
for review. This process is critical to guarantee the integrity of the final
product. Also, prompt response to every email regarding the project is crucial
to ensure the timely delivery of the project, accurate to client
specifications. For example: If a logo design has been forwarded to the client
for approval, a response will be required within one business day of the
original email, unless otherwise agreed upon. The required response time will
be agreed upon prior to the commencement of the project. IF a response is not
received by the agreed upon time, a fee of $50 will be applied to the final
invoice for each business day that passes (after the agreed upon grace period).
This process of email feedback (with progressive updated image sample attached
on the email) will occur many times throughout the duration of the project. This
will keep the client informed of the progress, and allow for any necessary
changes along the way. In the event that the project at hand is too large for email
feedback, the client will then receive an email with a direct link to the work in
progress to be approved at that current stage.
Upon completion of the project, a small sample of the project file
will be provided with a "Kalinich Productions" watermark over the image or
animation. This will confirm the completed look of the final image or animation
but it will NOT be in its actual size and quality. The payment remainder will
be required BEFORE the delivery of the finished product (or animation
file/tape/CD etc.). Upon receipt of payment, a "paid in full" invoice will be
sent via email. The completed product will be sent to the client in whatever
format that was agreed upon in the contract. Our goal is to complete the project
as efficiently as possible without sacrificing quality and attention to detail.
Feel free to e-mail us for any questions.